Redirects
When a respondent participates in the survey, they need to be returned to the All Global system so their status can be tracked. This is achieved by using All Global Redirects.
Redirects ensure that respondents are accounted for, their status is updated appropriately, and they receive the right compensation. We have multiple options available to ensure our redirect technologies work efficiently regardless of the programming platform.
Standard Redirects
We suggest using standard redirects whenever possible. These are fixed, and can be applied to any study.
| Complete | https://hub.allglobalcircle.com/survey_complete.cfm?survey_key=#survey_key#&user_id=#user_id# |
| Screen Out | https://hub.allglobalcircle.com/survey_unqual.cfm?survey_key=#survey_key#&user_id=#user_id# |
| Overquota | https://hub.allglobalcircle.com/survey_over.cfm?survey_key=#survey_key#&user_id=#user_id# |
There are two variables that are appended to the link which must be captured and passed back:
user_id – This is the unique identifier for each All Global respondent and can be numeric or alphanumeric
survey_key – This is a 16-character alphanumeric code that is assigned to each survey
With these standard redirects, separate redirects are not needed if there are multiple countries or separate links for different surveys. If you can pass back two variables, you can use our standard redirects for any study.
User_ID Redirects
If standard redirects cannot be used to pass through two variables, then user_ID redirects can be used to pass through one variable.
| Complete | https://hub.allglobalcircle.com/survey_complete.cfm?survey_key=#survey_key#&user_id=#user_id# |
| Screen Out | https://hub.allglobalcircle.com/survey_unqual.cfm?survey_key=#survey_key#&user_id=#user_id# |
| Overquota | https://hub.allglobalcircle.com/survey_over.cfm?survey_key=#survey_key#&user_id=#user_id# |
User_ID redirects are specific to each survey and change for each study. In some cases, different user_ID redirects are needed, even within the same study.
User_ID redirects hardcode a new survey_key each time and will be supplied by your All Global project manager for every project.
There is one variable appended to the link which must be captured and passed back:
user_id – This is the unique identifier for each All Global respondent and can be numeric or alphanumeric
Avoiding Underscores in Variable Names
All Global are aware that not all programming platforms accommodate underscores in variable names. Should this be the case please speak to your All Global contact who will provide redirects without an underscore in the variable names.
Part Redirects – Qualitative Recruitment
For qualitative recruitment, part redirects should be used in place of the ‘complete’ status.
| Complete | https://hub.allglobalcircle.com/survey_part.cfm?survey_key=#survey_key#&user_id=#user_id# |
| Screen Out | https://hub.allglobalcircle.com/survey_unqual.cfm?survey_key=#survey_key#&user_id=#user_id# |
| Overquota | https://hub.allglobalcircle.com/survey_over.cfm?survey_key=#survey_key#&user_id=#user_id# |
Glossary
Part redirects are used when there is no monetary compensation being offered, OR when the respondent has not fully completed all aspects of the research – such as for qualitative recruitment for pretests, TDIs, WATIs, or most other qualitative research projects.
This replaces the complete status with PART status.
There are three possible variables that can be attached to the redirect. These determine the specific user and / or survey the respondent is participating in. As a minimum, the respondent identifier will be used.
Respondent identifiers: User ID – this is the unique identifier for each All Global respondent and can be numeric or alphanumeric
Survey identifiers: Survey Key – This is a hexadecimal (16 characters – numeric and alpha) code that is assigned to each survey
Redirects ensure that respondents are accounted for, their status is updated appropriately, and they receive the right compensation. There are four possible redirect statuses:
| Complete | Means the survey has been completed in its entirety and all requirements have been met to receive compensation |
| Screen Out | This is used when a respondent has only answered the screening questions and has not met the crieria for participation |
| Overquota | This is used when the respondent has qualified, but all necessary responses for a particular group has been met |
| Part | This is used for qualitative recruitment when a respondent has met the initial screening criteria but has not fulfilled all their obligations related to the research and has not yet received their compensation |
When we provide sample only solutions we have some additional requirements:
There are three possible variables that can be attached to the redirect. These determine the specific user and / or survey the respondent is participating in. As a minimum, the respondent identifier will be used.
No IP blocker / digital fingerprinting: All Global have sophisticated automated software to identify duplicates, combined with manual checking of any potential duplicates. Clients are then updated on a daily basis should a duplicate be spotted. In our experience, IP blockers / digital fingerprinting are not fully reliable in healthcare settings as physicians may be sharing locations or even computers.
Screeners provided in English and local language: All Global tests all surveys in native language, and so we require translated screeners
Panelists Privacy and Support
If a support email is shown in the survey than the below helpdesk email should be inserted:
support@allglobalsupport.zendesk.com
To avoid confusion for our panelists, we ask that The All Global privacy policy link be in place rather than reference to any other company or panel:
https://www.allglobalcircle.com/privacy
Branding
All Global recommends the implementation of the All Global logo on all survey pages.
The logo is available from the link below:
https://surveys.globaltestmarket.com/s/local/2013Template/ALL_GLOBAL_CIRCLE_TEXT_RGB_POS_400x119.png
To avoid confusion for our panelists, we ask that the program remain free of any other text, logos, email address links, etc. that reference any other company.
What All Global Needs
Special functionality: Prior to testing, please make us aware of any special features or functionality in the survey. For example,
- if the survey contains any Flash questions
- if you have code that analyzes how fast a respondent is completing the survey and corresponding terminate conditions,
- or anything else that would lead a completed interview to be marked as something other than a complete.
Screener questions: In order to maintain compliance with our privacy policy, we must take measures to protect panellist information. During our testing process, we’ll check to ensure respondents’ personal or contact information (email, name, address, etc.) are being requested. In order to expedite field launch and overall progress, we ask that you refrain from inserting any such questions into your program. To help during testing, we ask that you provide us a copy of the screener questions with the termination logic, so we can run through the entire survey at least once.
Screener data: After soft launch, full launch and closing the survey, we ask that you provide us a screener data file including all the screener answers, the i value and any additional variables you see fit.
Post launch survey changes: After we have launched and provided sample for your survey, we ask that you contact us and make us aware if a change must be made to survey.
Immediate redirect: Since some respondents have a tendency to close their browser when presented with an end page thanking them for their participation or a short satisfaction survey, we ask that after a respondent finishes the survey (complete, quota-fill, screen-out, or partial complete) that the respondent is immediately redirected back to our system.